FAQs

FAQs – Hotzzy.shop

1. What products do you sell?

We specialize in men’s clothing, including casual wear, formal shirts, jackets, pants, and accessories.

2. Where do you ship?

We currently ship to all U.S. addresses only.

3. How long does delivery take?

  • Standard Shipping: 5–7 business days

  • Expedited Shipping: 2–4 business days (if selected at checkout)

4. How can I track my order?

After your order ships, you will receive a shipping confirmation email with tracking details.

5. What is your return/refund policy?

  • Returns are accepted within 30 days for defective, damaged, or incorrect items.

  • Items must be in their original condition and packaging.

  • Refunds are processed within 7–10 business days after approval.

6. Do you offer exchanges?

Currently, we do not offer direct exchanges. Please return the item for a refund and place a new order if needed.

7. How can I contact customer support?

You can reach us anytime: